LEGAL

TERMS AND CONDITIONS OF WEB SITE USE
Welcome to the GSW Water Heating ("GSW") Website. The following terms and conditions apply
to all users of this Website. Changes to these terms and conditions may be made at any time
without prior notice. By accessing or using this Web Site, you acknowledge acceptance of these
terms and conditions. If you do not agree to these terms and conditions, please do not use this
Website.

PRIVACY POLICY
GSW respects your privacy. When you visit our Website certain information is collected in order
to respond to your inquiries, to improve our Website and to better serve your interests and needs.
We collect personal information from you when you make inquiries about GSW, our affiliated
companies or our products. If you are a contractor or other member of the trade, this information
may include contact information, information regarding your inquiry and information about your
business. If you are a consumer, the information we collect may include your name, address,
telephone number and email address and information regarding your inquiry. We use the
information that we collect to contact you in responding to your inquiry. We also may use this
information to update any product information that we have provided to you previously and to
communicate with you about our products and services that may be of interest to you. For these
purposes, we may share your information among our affiliated companies. However, we do not
intend to disclose your personal information to any third party unless you expressly consent or if
we are required to do so by law. If you do not wish to receive any future communications from
us or wish to have your information removed from our records, please contact our Privacy Office.
Your information will be retained in a file located at our Head Office in Fergus, Ontario. To improve
our website and make your visits more efficient, some of our web pages may utilize "cookies"
which constitute small data files sent to your Web browser and stored on your computer. A cookie
allows our server to recognize you when you visit our Web pages in the future so as to make your
next visit more efficient and to allow us to track site usage for the purpose of making content
improvements. Most Web browsers will notify you when a cookie is to be sent to you and enable
you to decline to accept the cookie. You are not required to accept a cookie in order to visit any of
our Web pages. Our Website uses appropriate technology and procedural measures to provide
protection for the information that we collect. If you have any questions or concerns regarding our
privacy policies or if you wish to review or update the information that you have provided to us,
please contact our Privacy Office,

by email at: privacyoffice@gsw-wh.com
by mail at: 599 Hill Street West Fergus, Ontario N1M 2X1
by telephone at: 1.800.447.6575

By visiting our Website, you consent to the collection and use of your personal information as
described above. If we change this Privacy Policy in the future, the changes will be posted on our
Website so that you can always know what information we collect and how we use it. Any future
access to this Website subsequent to the posting of such changes will be deemed to be an
acceptance of and agreement to our Privacy Policy as amended.

TRADEMARKS, COPYRIGHT AND OTHER INTELLECTUAL PROPERTY
The content, information and documents contained on this Website are owned by GSW and its
affiliated companies (as applicable) and are protected by copyright, trademark and other
applicable intellectual property rights laws. You are authorized to download, store and print one
copy of any information or documents obtained on this Website, provided that the information or
documents are used only for personal non-commercial purposes and any copy of any information
or document or portion thereof includes the above copyright notice and all applicable trademark
notations depicted on this Website. You may not, however, distribute, modify, transmit, reuse,
report, or use the contents of this Website, including text, data, ../images, audio, video and other
materials for public or commercial purposes without written consent of GSW. The trademarks
displayed on this Website are the property of GSW and its affiliated companies. Users are not
permitted to use these trademarks without the prior written consent of GSW.

©Copyright 2011 GSW Water Heating all rights reserved.

YOUR COMMUNICATIONS TO THIS WEB SITE
Any communication or material that is not personal information that you transmit to this Website
by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like,
is and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may
be used by GSW and its affiliated companies for any purpose, including but not limited to
reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, GSW
and its affiliated companies are free to use any ideas, concepts, know-how, or techniques
contained in any communication you send to this Website for any purpose whatsoever, including
but not limited to developing, manufacturing, and marketing products using such information.

LINKS TO THIRD PARTY SITES
This Website may contain links or references to websites, products, services or publications of
persons other than GSW. Such links or references do not imply any endorsement or approval of
such websites, products, services or publications by GSW or any of its affiliated companies.

AVAILABILITY
The products and services contained in this Website are only offered in jurisdictions where they
may be legally offered for sale.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The content, information and documents contained on this Website are provided for convenience
and informational purposes only and are not intended to meet any particular users need. While
such content, information and documents were believed to be correct when placed on or made
available through this Website, they are all provided on an ÒAS ISÓ basis. GSW and its affiliated
companies hereby expressly disclaim any and all representations, conditions or guarantees of any
kind, express or implied, statutory or otherwise, including but not limited to, implied warranties,
representations and conditions of merchantability, fitness for a particular purpose or
non-infringement of intellectual property rights relating to such content, information and
documents, except to the extent such liability may not be excluded at law. You expressly
understand and agree that GSW, its affiliated companies and their respective directors, officers
and employees shall not be liable for any direct, indirect, incidental, special, consequential,
exemplary or punitive damages, losses, costs or other liability (except to the extent such liability
may not be excluded at law), including but not limited to, damages for loss of profits, goodwill,
use of data or other intangible losses resulting from (i) the use or the inability to use the GSW
Website or any GSW or the information available on or from such Website; (ii) unauthorized
access to or alteration of your transmissions or data; or (iii) any other matter relating to the
GSW Website.

GOVERNING LAW AND JURISDICTION
The GSW Website, the information provided on it and the use of this Website are governed by the
laws of the Province of Ontario and the laws of Canada applicable therein without reference to its
conflicts of laws rules. You expressly consent to the jurisdiction of the courts of that province to
determine any dispute or action relating to this Website.

GSW Water Heating, a division of A.O. Smith Enterprises Ltd.